29 September 2020 15:45

1542 Call Center of Agency received 56 587 calls from March to August of the current year

1542 Call Center of the State Agency on Mandatory Health Insurance (Agency) received 56 587 requests in total from March to August of 2020.

Coronavirus service of the call center received 39 165 requests, service on mandatory health insurance and other issues - 6647 requests, service on psychological support – 2298 requests, service on policlinic services – 6685 requests, service on COVID-19 test results and serological tests – 1792 requests.

4892 of the requests received to the coronavirus service were related with suspicion of COVID -19, 11963 - self-isolation period, 13 890 - examination and treatment.

810 requests submitted to the service on mandatory health insurance and other issues were related with disability issues, 854 - medicine supply, 4873 – social issues.

The number of requests in the main areas of the psychological helpline is as follows:

•         Psychological support for public and medical staff – 872 requests

•         Psychological support for COVID-19 patients – 190 requests

Psychological helpline also received 175 requests on psychopathology (mental disorder).

The helpline on policlinic services has also received requests about health concerns of citizens. All requests received by Call Centre were promptly answered, requests requiring consideration were sent to other relevant structural units and applicants were informed about their results.

The service of the Call Center (1542-0) on coronavirus operates around the clock seven days a week, the service on mandatory health insurance (1542-1) is available weekdays from 09.00 to 18.00, the service on psychological support (1542-3) and COVID-19 test results (1542-4) operates weekdays from 08.00 to 22.00, on weekends from 09:00 to 21:00, service on serological test results (1542-4) operates from 09:00 to18:00, Monday – Saturday.