12 July 2019 11:31

State Agency for Mandatory Health Insurance received 1536 appeals by citizens in the first six months of this year

658 appeals were made by mail and consisted of applications, complaints and suggestions, while 878 by telephone.

The most appeals were made by residents of Mingachevir city, Yevlakh and Agdash districts where mandatory health insurance has been implementing as a pilot project.

All the applications were considered by the Agency in accordance with the requirements of national legislation.

19,3 % (296) of appeals made in the reporting period found their solution, 75,6% (1162) provided with explanation, 3,5% (53) implemented, 0,6% (9) considered baseless, 0,7%- (11) lapsed, 0,3%-(5) sent to relevant institutions for consideration.

The appeals were in the following topics:

Brief content of appeals	Number of appeals
Medical examination and treatment	369
Disability issues	189
Surgeries	187
Implementation of MHI/ insurance premiums	145
Labor relations	140
Medical supply, vaccination and medicine provision	113
Requests for referrals	108
Payments for health services	67
In vitro fertilization	19
Other	199
Total	1536

The number of citizens received by the Agency management and officials was 135. 15,6%- (21) of them found solution, 83,7% (113) provided with explanation, 0,7%-(1)-considered baseless. The issues raised in meetings were about payment of medical supplies, determination of disability degrees, employment, medical examination, treatment, surgeries and medicine supply. 45 citizens were received in the regions where pilot project is being implemented.