28 April 2022 16:26

Text messages about mandatory health insurance were sent to almost 5 million cell phone numbers

The State Agency on Mandatory Health Insurance (Agency) has launched an extensive information campaign to raise public awareness about mandatory health insurance. One of the main activities within campaign is to organize awareness raising by means of bulk messaging. As part of the taken actions, informative text messages were sent to 4 860 000 (four million eight hundred sixty thousand) cell phone numbers which belong to different mobile network operators in Azerbaijan.

The messages inform that everyone can be provided with medical services under mandatory health insurance free of charge in healthcare entities subordinated to TABIB and provide a link to the page created on the official website of the Agency. The page contains all the necessary information and video about health care delivery with mandatory health insurance.

Another element of awareness-raising campaign features display of informative videos about mandatory health insurance on public screens installed at all 25 “ASAN Service” and “ASAN Kommunal” centers across the country, as well as at 16 healthcare facilities subordinated to TABIB.

Videos explain how to receive medical services under mandatory health insurance and provide information about medical services covered by mandatory health insurance, procedure for issuing a referral to private medical entity, as well as information about Call Center.

Moreover, a radio program entitled “One question, One answer” airing on the station ASAN radio, informed audience on such topics as “Procedure to use medical services under mandatory health insurance”, “Benefit Package”, “Possibility to use medical services under mandatory health insurance at private healthcare facilities”, “Procedure for issuing a referral”, “Drug coverage under mandatory health insurance” and “Receiving medical services in Baku by persons registered in the regions".

In addition, a program entitled “Health insurance hour” has been broadcasting live on Real TV channel every Wednesday since December last year. As part of the project, which is a result of cooperation between Agency and Real TV, authorized employees of the Agency, doctors and other experts give detailed information about mandatory health insurance, medical services included in the Benefit Package, and other topics. The program is also live streamed through social media pages of the Agency and Real TV. The representative of the Agency promptly answers the questions of social media users asked in real time or after broadcast.

The employees of the state and non-state institutions are also getting informed about mandatory health insurance within awareness raising campaign. Appeals were made to 59 institutions to hold free information sessions. According to appeals, 14 information sessions took place this year.

We express our deep gratitude to all our partners who support the Agency in public informing about mandatory health insurance and we wish for continued cooperation.