Citizens can choose private medical facilities electronically

05.03.2024, 15:55

Referrals for planned examinations and treatments at private medical facilities contracted by the State Agency on Mandatory Health Insurance (Agency) are now issued electronically. Citizens have two options to choose their preferred contracted medical facility:

1. When a state medical facility issues a referral for services that cannot be provided under mandatory health insurance, citizens can select a contracted private medical facility using the "e-Tabib" mobile app. Within 24 hours of the Agency approving the referral, a one-time code and the referral document number will be sent to the citizen via SMS. After receiving the SMS, the citizen can view the list of contracted medical facilities in the "Referrals" section of the "e-Tabib" app and select a facility for the required medical service. Once the "Confirm" button is pressed, the selection becomes final. The contracted facility must approve the referral, and the referral status will be updated in the app. In case of rejection, the citizen can select another facility from the list. If the citizen does not contact the chosen facility within 10 working days, the referral will be canceled. At the contracted facility, the citizen must present their ID card and referral number.

2. After receiving the one-time code via SMS, the citizen can scan the QR code on the referral document provided by the state medical facility. This will display a list of contracted medical facilities (name, address, and contact details) offering the needed services. The citizen can choose a facility and contact it in advance to confirm that the service is available.Citizens can also view the list of contracted medical facilities on the Agency's official website (https://its.gov.az) after receiving the one-time SMS code. They can then contact the chosen facility to confirm the availability of the required medical service.

If the referral is not approved by the Agency, the citizen will be notified via SMS with the reason for rejection. For further inquiries, citizens can call the Agency's "1542" Call Center (1542-3) for assistance.

It is important to note that some private medical facilities contracted by the Agency have already integrated into the electronic system, and more are expected to join soon.

Previously, citizens had to revisit medical facilities to collect referral forms after Agency approval, which caused delays and inconvenience, especially for those with health issues. This innovation aims to improve convenience, ensure better access to medical services, and promote transparency.