New “Online Chat” service launched at 1542 Call Center

19.12.2024, 13:06

The State Agency on Mandatory Health Insurance (the Agency) has launched a new “Online Chat” service at its 1542 Call Center, further strengthening communication and accessibility for citizens.

This new feature is available on the Agency’s official website, its.gov.az, where the chat section can be found in the lower right corner of the homepage. The service operates around the clock, providing 24/7 support. Importantly, all messages are handled directly by the Call Center’s trained operators, without the involvement of bots or artificial intelligence.

Through the “Online Chat,” website users can submit questions and inquiries related to the Agency’s activities. These may include topics such as the use of mandatory health insurance, services included in the Benefits Package, access to insurance in private medical institutions, and other related matters.

Another innovation has also been introduced in the Call Center’s operations. After a call, citizens are now invited to participate in a satisfaction survey to rate the quality of service they received. The survey uses a 1 to 5-point scale and is intended to help the Agency continually enhance the level of service provided.

Additionally, it is worth noting that the Agency’s updated website, its.gov.az, was recently recognized with the “Best Website” award in the “State and e-Government” category at the NETTY – National Internet Award.

The Agency remains committed to delivering high-quality, citizen-focused services and expanding digital communication tools to better serve the public.

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